How Can We Help?
Choose the category that best describes your issue
Found a bug? Let us know so we can fix it!
- Game crashes or freezes
- Visual glitches or errors
- Audio problems
- Performance issues
- Save data problems
Need help with gameplay or features?
- How to play guides
- Feature explanations
- Tutorial assistance
- Control help
- Game mechanics questions
Device and technical assistance
- Device compatibility
- Installation issues
- Update problems
- Account recovery
- Data synchronization
Share your ideas to help us improve!
- Game improvement ideas
- New feature requests
- Level design feedback
- Character suggestions
- General feedback
Frequently Asked Questions
Quick answers to common questions
How do I report a bug?
Send an email to contact@tapzyfun.games with 'Bug Report' in the subject line. Include details about what happened, your device model, and steps to reproduce the issue.
Can I transfer my game progress to a new device?
Yes! If you're logged in with your account, your progress will automatically sync across devices. Make sure to use the same login method on both devices.
The game is running slowly on my device. What can I do?
Try closing other apps, restarting your device, or lowering the graphics settings in the game options. If the problem persists, contact our support team.
How often do you release updates?
We regularly release updates with new features, bug fixes, and improvements. Follow our social media or check the app store for update notifications.
Can I play without an internet connection?
Most of our games can be played offline, but some features like leaderboards and cloud saves require an internet connection.
Before You Contact Us
Check Game Settings
Try adjusting graphics settings or restarting the game first
Include Details
Describe the issue, your device, and what you were doing when it happened
Try Restarting
Close and reopen the game, or restart your device if needed